C-Net's successful ERP implementation
One of the C-Net' successful ERP implementation has been chosen by Microsoft as their Global case study on dynamics Ax and currently being displayed on Microsoft Dynamics Home page www.microsoft.com/en-in/dynamics/default.aspx.
UDED (Urban Development and Environment Department) of the Government of MP (GoMP) is responsible for urban management and planning and development in Madhya Pradesh.The main responsibilities of UDED are as below.
- Dissemination of Various government Rules / Circulars / Instructions pertaining to urban development, management and planning.
- Supervision of Divisional offices (7) and local administration.
- Provision of any information on urban development, requested by GoMP and GoI (Government of India)
- Monitoring the implementation of various schemes and projects.
- Raising funds for urban development in the State.
- Management and utilization of funds and reporting to funding agencies.
UDED has been proactively encouraging 14 Municipal Corporations and 360 ULBs (Urban Local Bodies) to accelerate the adoption of e-governance initiatives throughout the state. UDED is responsible for making rules for municipal staff in respect of: Recruitment, Qualifications, Promotions, Leave, Scale of Pay, All staff allowances, Loans and Advances, Retirement benefits such as Pensions, Gratuity, Annuity, Compassionate fund, provident fund, etc.
Earlier most of the above information was maintained in the manual form, with some information being maintained at the UDED level and the other at the ULB level. Such a desegregation and manual nature of the above mentioned data made it extremely difficult for effective fulfilment of UDED’s mandate. Given the sheer volume of data and its being spread across all ULBs, made extremely difficult for the UDED to take a holistic and sector wide view. The limited data available with the UDED was principally used by the department for transfers, postings, promotions, disciplinary proceedings, etc. UDED also maintained a list of sanctioned and filled up posts for the different municipal services staff.
Need for Urban Sector Management Information System(USMIS)
The main objective was to strengthen urban sector management through improved monitoring and reporting of services and projects at municipal level as well more efficient and transparent delivery of citizen services in the urban sector.
The specific objective of this assignment was to design and develop an integrated Management Information System for tracking the performance of all ULBs in MP in the area of delivery of municipal services and poverty reduction, on a uniform basis and computerising the various databases required by the UDED. USMIS was developed to meet the following requirements:
Overview of USMIS
- Facilitate standardization and integration of a single integrated performance monitoring system across Municipal Corporations (Nagar Nigams), Nagar Palikas and Nagar Panchayats.
- Provide basis for sector wide analysis, benchmarking and approach for urban development, management and planning
- Meeting all the standard reporting needs of ULBs toward UDED, GoMP and GoI through automatic compilation and generation procedures
- Providing up-to-date, reliable and accurate data for strategic decision and policy making at the UDED level.
- Improve supervision of ULB management by UDED and Improve monitoring of ULB services.
- Providing a human resource management tool to UDED for more effective deployment of its human capital.
USMIS has been developed to facilitate standardization and integration as well as to provide a basis for sector wide analysis, benchmarking and approach for urban development, management and planning. The system also provides a human resource management tool to UDED for more effective deployment of its human capital. The software is web-based and it is being implemented in SaaS (Software as a Service) model.
USMIS comprises of two components:
Monitoring and Evaluation Component
- Centralized, on-line and integrated Monitoring and Reporting system to cover 14 municipal corporations, 7 Divisional Offices and 360 ULBs. This system caters to about 15 schemes each of which is monitored on about 15 parameters. This component gives a real time dash board / summary of municipal performance through key indicators and generates various analytical and comparative reports required by UDED and ULBs. This also represents a Decision Support system to help UDED in making informed decisions on the oversight and management of ULBs.
- Computerised HR and Pensions Database for UDED to assist in the more effective management of personnel and establishment matters in the urban sector for the complete state. This system caters to payroll processing for 1000 employees, generating pension of 15,000 pensioners and maintain comprehensive HR database of 60000 of employees.
HRMIS (Human Resource Management Information System) Component
- Monitor parameters pertaining to Projects and Schemes with inputs from UDED, 7 Divisions and 14 ULBs
- Monitor Service Level Benchmarks of 14 ULBs
- Monitor Reforms Agenda of JNNURM (Jawaharlal Nehru National Urban Renewal Mission), IHSDP (Integrated Housing and Slum Development Program), UIDSSMT (Urban Infrastructure Development Scheme for Small and Medium Town) and other Projects
- Monitor Non-Project Budget and Expenses of 14 ULBs
- Monitor approx 15 Government schemes running at 360 ULBs
HRMIS includes following process:
- Employees Database / Establishment Register
- Placements, Transfers, Postings, Promotions.
- Recruitment and Retirement
- Training & Skills upgradation
- Pay and allowances
- Employee Welfare Schemes / Services like Kalyan Nidhi, Group Insurance and Pensions database
- Staff loans and advances management
- Leave Accounting
- Disciplinary cases
- Annual Performance Reporting
- Employee Grievances Redressal Mechanism
- Employee Self Service